Our core insurance solution, Avenir, from JMR Infotech is an end-to-end solution that manages all insurance processes from illustration to claims. It is backed by deep customer insight and offers customer portal, agent portal, automated work flow and SLA maintenance to insurers.

Avenir is a comprehensive, integrated Insurance Portal Solution that caters to the needs of Insurers who are focused on delivering superior customer service. This state-of-the art solution not only allows insurers to exceed customer expectations but also drives sales.

Features of JMR Avenir

  • Platform Independent

    Seamlessly integrates with any system

  • Customer Friendly

    Increase customer satisfaction through enhanced services

  • Cost Efficient

    Optimize performance and minimize operational costs through independent configuration

  • Comprehensive

    Provides 360 degree view of customer

  • Straight through processing

    For faster decision making

  • High ROI

    Improve customer retention and increase sales

Intelligence within

Need Analysis capability helps the customer in calculating risk coverage and directs the customers to relevant product suitable for the customer based on rules that are laid by the insurers. This insight also helps the insurer in driving focused sales efforts.

Graphical display in Need Analysis Chart provides simplified view to customer and thereby facilitates easy decision making.

USP of Avenir

  • Rich user experience

    • Use of latest technologies is the hallmark of Avenir. This makes all processes from Need Analysis to Claim filing a true Rich Internet Application (RIA).Documents generated can be sent to the customer directly as an Email or SMS thus reducing sales cycle and enhancing customer experience.

  • In-built underwriting capability

    • Create dynamic web questionnaires to capture all relevant information on application forms and generate PDF documents.

    • Define Underwriting rules for products and apply those to a workflow to enable a comprehensive and real straight through processing

    • Easily integrate Electronic signature solutions such as DocuSign.

  • Supports multiple product lines

    • Term insurance

    • Whole life insurance

    • Universal life insurance (traditional, indexed, variable)

    • Motor Insurance

  • Training

    • Training videos, brochures and presentations for sales force

  • Integrated Service Desk

    • Avenir Service desk can manage the SLA’s for specific tasks.

    • Easy to integrate with call center solution to track customer queries and responsiveness.

  • Reports

    • Avenir delivers reports to track standard SLA’s

    • Easy to generate customizable reports that enhance productivity of insurers

Want to become the customer champion in the Sri Lankan insurance sector? Let us help you with that.