Businesses today are not easy and customers are becoming more and more complex by the day. Your contact centre plays a major role in delivering a positive customer experience in this competitive world of business. This is why top brands and thriving businesses are quickly moving away from traditional Call Centre technology to a more comprehensive omnichannel Contact Centre approach that embraces all forms of customer communications across multiple medium touchpoints.
Through our invaluable partnership with the CX leader – Genesys, we combine the best of technology and human ingenuity by deploying contact centre solutions that mirror natural communication and foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.
With Genesys, now you can experience communication as it should be: fluid, instinctive and profoundly empowering.
SIP-based Contact Centre Solution
Central configuration and Management layer for Customer Interaction Management
Universal Routing System (URS)
Outbound and Multimedia Services
Real-time reporting through Genesys CC Pulse
Historical reporting through Genesys CC Analyser
Genesys Media-based Voice Recording
Unified Omni-channel Agent Desktop with CTI (Genesys Workspace)