Businesses today are not easy and customers are becoming more and more complex by the day. Your contact centre plays a major role in delivering a positive customer experience in this competitive world of business. This is why top brands and thriving businesses are quickly moving away from traditional Call Centre technology to a more comprehensive omnichannel Contact Centre approach that embraces all forms of customer communications across multiple medium touchpoints.

Through our invaluable partnership with the CX leader – Genesys, we combine the best of technology and human ingenuity by deploying contact centre solutions that mirror natural communication and foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud.

With Genesys, now you can experience communication as it should be: fluid, instinctive and profoundly empowering.

Genesys Features

  • SIP-based Contact Centre Solution

  • Central configuration and Management layer for Customer Interaction Management

  • Universal Routing System (URS)

  • Outbound and Multimedia Services

  • Real-time reporting through Genesys CC Pulse

  • Historical reporting through Genesys CC Analyser

  • Genesys Media-based Voice Recording

  • Unified Omni-channel Agent Desktop with CTI (Genesys Workspace)

Our People

  • Recruiting processes that select, train, and retain the best customer service professionals to improve customer satisfaction
  • Experienced results-oriented contact centre management teams that drive agent productivity and operational innovation
  • Highly skilled and global technology support staff that ensures daily operations remain stable and reliable

Our Process

Drop us a line to learn how you can foster omnichannel engagement with your customers.