Our state-of-the-art contact center based in Badulla provides customer care hotline services to our clients. We have a number of job opportunities on board, and we are now calling out for youth living in and around the district to team up with us to deliver a connected digital experience to our corporate clientele.
We have built a team of go-getters who enjoy what they are doing and keep progressing in it every day. Meanwhile we are constantly looking for performance-driven, energetic souls like you to join our team and make it even better!
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Pleasant personality
• Good communication skills
• Should be able to work on shift basis
• Analytical and listening skills
• Computer literacy
• Should be able to work in Badulla
• Passed G.C.E O/L
• Ability to speak in more than one language will be an added advantage
• Previous experience in recoveries/customer service/collections will be an added advantage
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Pleasant personality
• Good communication skills
• Should be able to work on shift basis
• Analytical and listening skills
• Excellent negotiation skills
• Computer literacy
• Should be able to work in Badulla
• Minimum 2 years experience in similar capacity
• Passed G.C.E O/L
• Ability to speak in more than one language will be an added advantage
• Previous experience in recoveries/customer service/collections will be an added advantage
• Administering a call centre or customer service environment would be an added advantage
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Experience in capacity management
• Ability to inspire and support people
• Good interpersonal skills with all levels of professionals
• Ability to plan well and prioritize work
• Good decision making, IT and Communication skills
• Should be able to work on shift basis
• Analytical and listening skills
• Excellent negotiation skills
• Computer literacy
• Should be able to work in Badulla
• Minimum 2 years experience in similar capacity
• Ability to speak in more than one language
• Experience in recoveries/customer service/collections
• Experience in administering a call centre or customer service environment
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Managing a team of call centre representatives directly and directing their activities for the achievement of call centre targets and goals
• Developing and supervising a team of call centre representatives and preparing their call performance levels, record statistics and preparing reports
• Monitor random calls to improve quality and customer service, technical accuracy, minimize errors and track operative performance of a call centre team
• Answer questions and recommend corrective actions to solve problems and continuously improve processes
• Communication and follow up to ensure representatives are fully informed of all new information related to products, procedures, customer needs and company related issues, charge or actions
• Facilitate professional development of staff and plan and conduct regular monthly staff meeting.
• Minimum 2 years experience in similar capacity
• Ability to speak in more than one language
• Experience in recoveries/customer service/collections
• Experience in administering a call centre or customer service environment
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Manage the call auditing requirements of our commercial partners
• Interpret and analyze the call auditing results from the staff to ensure they are consistent with the internal standards
• Manage day to day queries from our commercial partners
• Maintenance of excellent communication between the Q&C Team and the rest of the Contact Centre
• Compliance monitoring - call listening and marking to ensure all agents comply to internal and external regulatory compliance requirements
• Quality monitoring - call listening and marking to ensure all agents comply with internal call handling standards
• Support operations with training and advice so best practice is shared and consistency obtained across all agents including new starters
• 1 – 2 years of experience in the similar capacity
• Exceptional written and verbal communication skills
• Excellent organization skills
• Time management
• Attention to detail
• Listening skills
• Communication skills
• Technical/numerical ability
• Flexibility
• Relationship Skills
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Responsible for office maintenance work
• Managing deliveries, collections and adhoc transport requests
• Managing vendors and other services
• Willing to work in Badulla
• Should possess basic computer literacy
• Knowledge in basic maintenance work. Time management
• Willing to work late hours and weekends when necessary
• Smart & independent worker and an energetic team player
• Ability to work with tight deadlines
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts
We are looking for hardworking and energetic candidates who are willing to work on shift basis. You will be handling and directing customer inquiries and requirements.
• Troubleshooting & maintaining machines hardware and network devices
• Troubleshooting & resolving Local Area Networks and Wide Area Network issues
• Documenting and technical writing
• Willing to work in Badulla
• Diploma in networking, hardware or MIS.
• Experience or qualification in Microsoft enterprise server & Service solutions, CCNA, IP/ VPN/VOIP networking technologies will be advantageous
• Fresh graduates are also encouraged to apply
• Knowledge in Linux server & client administration, O365, Google Apps, Cloud technologies and financial application support & maintenance.
• Prior work experience in BPO related IT Helpdesk will be advantageous
• Insurance coverage
• Competitive salary
• Flexibility in working in different shifts